Terms of service

Here's the full T&Cs with the Returns Policy section rebuilt around your actual portal process, statutory rights kept intact, and the portal link right at the top:

Terms & Conditions

This website can be accessed at www.fombrand.com and is owned and operated by Freedom of Movement (SA) Ltd.

These Website Terms and Conditions ("Terms and Conditions") govern the ordering, sale and delivery of Goods, and the use of the Website and any entity thereof (including our FOM stores).

These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website or makes a purchase at any of our FOM stores ("you", "your" or "user"), including without limitation each user who registers as contemplated below ("registered user"). By using the Website and by clicking on the "Register Now or Sign up" button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

The Website enables you to shop online for an extensive range of goods which may include footwear, apparel, accessories and bags ("Goods").

Returns Policy

We want our customers to be happy with their purchase of Freedom of Movement products. If you are not completely satisfied we will do our very best to accommodate a replacement product or credit refund.

Start your return here: fombrand.com/a/returnzap

We offer 30 day returns and exchanges. Log your return or exchange through our returns portal above.
UK returns and exchanges are free of charge when you download a shipping label from the portal. You're also welcome to ship via your own preferred method if you'd rather.
Want an exchange? Download a pre-paid label from the portal.
You'll need your email address and order number (on your confirmation email) to start a return.
Can't find your order number? Get in touch at support@fombrand.com.
You can choose a refund, exchange or store credit.
Outside the UK, you'll need to select and pay for your own return shipping method.
Once your return reaches our warehouse, we'll inspect the item(s) and issue your refund (returns) or dispatch your new item (exchanges).
This excludes personalised products.
Goods must be in their original packaging with all seals intact, unused and undamaged.
All returned goods are inspected. We reserve the right to refuse a return if the item shows signs of use, has been damaged, or isn't in its original packaging.
No returns can be processed during large sale events (Black Friday); these will be processed once the event ends.

Your legal right to cancel (online orders)

In addition to the above, if you bought online you have a legal right to cancel your order for any reason, including sale items, within 14 days of receiving your goods. To do this:

Notify us within 14 days of delivery, via the returns portal, the 'Contact Us' tab, or support@fombrand.com.
You then have a further 14 days from notifying us to send the goods back.
We'll refund you within 14 days of receiving the goods back, or of you providing proof of postage, whichever is sooner. This includes standard delivery charges paid.
You may inspect the item as you would in a shop, but your refund may be reduced if it shows signs of use beyond that.
This right to cancel does not apply to personalised products.

Sale items bought in store: no returns or refunds, but an exchange for a different size or colour of the same value may be requested within 30 days of purchase. Proof of purchase/receipt required.

Freedom of Movement reserves the right to withhold a refund if pending fees, accounts or agreements are to be settled between the business and customer or merchant. As a security measure, any standing/pending orders will be placed on hold until outstanding agreements are settled between the business and party/parties involved.

None of the above affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Orders, Payments & Coupons

Conclusion of Sales and availability of stock

Users may place orders for Goods, which Freedom of Movement may accept or reject. Whether or not Freedom of Movement accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by Freedom of Movement for the Goods.

NOTE: Freedom of Movement will indicate the acceptance of your order by delivering the Goods to you, and only at that point will an agreement of sale between you and Freedom of Movement come into effect (the "Sale"). This is regardless of any communication from Freedom of Movement stating that your order or payment has been confirmed. Freedom of Movement will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.

Orders may not be cancelled after receipt of payment of the Goods by Freedom of Movement, other than in accordance with your statutory cancellation rights or the Returns Policy above. After dispatch of your Goods, you may cancel the Sale only in accordance with the Returns Policy.

Placing Goods in a shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available. You cannot hold Freedom of Movement liable if such Goods are not available when you complete or attempt to complete the purchase cycle at a later stage.

You acknowledge that stock of all Goods on offer is limited. Freedom of Movement will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after placing an order, Freedom of Movement will notify you and you will be entitled to a refund of the amount paid by you for such Goods.

Coupons

Coupons are issued electronically at Freedom of Movement's sole discretion. Users do not have a right to Coupons, and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.

Please read these terms carefully. Your use of our electronic voucher services (including via any of our websites or apps) will be subject to the current version of these terms published on our website at www.fombrand.com. If you do not accept these terms, you may not use our electronic voucher services and we may refuse to redeem electronic vouchers issued to you.
Our terms contain specific provisions to limit our liability, allocate risk or liability to you or act as an acknowledgement of certain facts by you. You should pay particular attention to these terms since they limit your ability to recover losses that you may incur in connection with your use of our services.
We may change our terms of use from time to time. Such changes will take effect when they are published. You should therefore read the terms of use each time before using our services.

A Coupon can only be used once, with promotional offers on the Website. Only one Coupon can be used per person unless Freedom of Movement specifies otherwise. Coupons cannot be used to buy Vouchers or other Coupons, cannot be exchanged for cash, and are not transferable to any other person.

10% Sign up Coupons may not be used in conjunction with other discounts or coupons unless otherwise stated. 10% Sign up coupons are only valid for new database subscribers and may only be used online, not in store.

Freedom of Movement reserves the right to take legal action against abuse of web coupon use on the website regardless of technical errors. Abuse of the above terms will be a breach of the website terms and conditions which are accepted upon checkout on www.fombrand.com.

Warranty & Extended Warranty — Full Leather Products

We pride ourselves on using only the finest raw materials and strive to manufacture our products to the highest quality standards.

The standard warranty for all products is 6 months from the date of purchase.

FOM Original Timepiece collection — all timepieces come with a standard 1 year manufacturing warranty. This warranty only covers manufacturing defects on the case and the quartz movement of the watch itself.

All full leather product variations carry a 2 year extended warranty from the date of purchase relating to any manufacturing defect. Full leather products are all those leather products where no canvas has been used in the exterior manufacturing of the product.

These warranties are in addition to, and do not affect, your statutory rights under the Consumer Rights Act 2015.

Warranty Terms & Conditions

Defective products can be lodged at any FOM store or through the 'Contact Us' tab on our website.

Should a product be defective we are happy to assess the defect and perform the following:

Repair the identified defect.
Exchange the defective product.
Freedom of Movement reserves the right to elect whether the product should be repaired or exchanged based on a physical inspection of the defective product.

A product defect specifically excludes damage arising from the following:

Damage arising from normal wear and tear.
Damage arising from any alterations to the product.
Damage arising from negligence, incorrect use or abuse of the product.
Damage arising from inadequate care that could reasonably be expected.

Personalisation

Please note, personalisation is only available for online orders. If you would like to personalise an old FOM item or a product purchased in-store, you may request this through our online support platform: support@fombrand.com

Please note you will be liable for all courier charges and personalisation service fees where applicable.

Click and Collect

Any Click and Collect or "Pickup in store" orders that have not been collected by the 10th day after purchase will be refunded to the original payment method used. The product will be returned to our inventory, and the purchase will need to be made again should one still be interested in the product.